CFL and SHI: Partners in Ideas, Innovation and Leadership

A unique and collaborative partnership between Spectrum Health Innovations (SHI) in Grand Rapids and Hope College’s Center for Faithful Leadership (CFL) is providing opportunities for both parties to glean the benefits that any good partnership seeks to achieve: combining ideas and labor toward reaching desired outcomes. For professionals at SHI, the objective is to create technically-feasible and market-desirable health care products that meet the needs of patients and clinicians alike. For students at Hope, the goals are leadership development and experiential learning. It’s proving to be a win-win association.

“A liberal arts education is a journey that exposes students to different ways of thinking, to different possibilities in education and life.”

CFL students and mentors and SHI ideators and project managers have been working together since 2014 to create better health-care services in interdisciplinary ways. It is this convergence of teaching, learning, innovation, and scholarship that makes CFL and SHI perfect partners. SHI provides the ideas and technical input; CFL students provide the labor and processes to idea validation. To date, more than 70 students with majors in accounting, communication, management, philosophy, engineering, religion and computer science have tackled 10 challenges. The most recent include a schedule software project, a neonatal ETT (Endo-Tracheal Tube) holder project, and a device to load a wheelchair into the trunk of car. Each melds multiple perspectives and breaks down disciplinary boundaries—a demolishing of silos, if you will, that results in these partners doing work on one big idea farm.

A Hope professor’s effort to save his students money has led to a national award. Dr. Steve VanderVeen, professor of management and director of the Center for Faithful Leadership, is one of only eight professors nationwide recognized through the Faculty Recognition Textbook Scholarship Contest coordinated by the Used Textbook Association. He was honored for reducing students’ book-buying costs by choosing to use an earlier edition of a textbook that he feels continues to be just as relevant in the material it presents - pg 17
Dr. Steven VanderVeen, director of Hope’s Center for Faithful Leadership and professor of management

“A liberal arts education is a journey that exposes students to different ways of thinking, to different possibilities in education and life,” says Dr. Steven VanderVeen, director of CFL and professor of management. “Our partnership with SHI is about just that. It gives students from several different majors experiences to discern and develop their gifts and calling on their timelines. They get to learn this in college, not after they graduate. This is what drives CFL.”

The scheduling software project is headed up by Ben Schipper, a communication major and 2015 December Hope grad. Schipper and 12 others—professionals from SHI, CFL mentor Jim Cnossen, along with economics and computer science students—are working to eliminate the time demands associated with manually scheduling patients for numerous specialist appointments for in-patient rehabilitation. Department managers are currently spending hours using an old-school spreadsheet methodology to schedule patients’ therapies, but the new software will automatically generate a patient’s schedule instead. The goal of its creation is to save valuable staff time, time that could be spent otherwise caring for Spectrum Health patients.  Numerous months, meetings, and program iterations later, with assistance from Dr. Ryan McFall of Hope’s computer science department, Schipper and his team are close to auditioning a finished product within the next several weeks.

Ben at SHI with CPSC team
Ben Schipper (standing) leads a Report-Out meeting at SHI

Meanwhile, the neonatal ETT holder team, with assistance from Dr. Roger Veldman of Hope’s engineering department, hopes to debut a prototype by the end of this semester while the wheelchair-loading device team just got started on customer discovery research.

“Hope students have great dedication to their projects,” says Lori  Henry, a project manager at Spectrum Health Innovations. “They are motivated to have an impact to create real-life solutions. The highlight of the semester for me is hearing them present their findings at the report-out (a culminating presentation). I see their passion and it makes me excited about what we do.”

Hope is one of four colleges and universities in the region that partner with SHI. Each semester, VanderVeen meets with SHI leaders to determine if CFL will renew or exit the partnership. To each partners’ delight, the computer science and engineering departments have become directly involved with SHI, too.

“In the end, these collaborations are all about patients and people.”

“Regardless of the project,” says Scott Daigger, manager at SHI, “we focus on a couple goals. We want to work together with our college teams to find viable solutions to the ideas we have. That is foremost for us. We also want to help solve bigger problems that could benefit health care as a whole.”

“We’re educating students so they know what their gifts are,” says VanderVeen of CFL goals. “How do you know if you are good at something? You get involved and find out. It is the discernment of gifts and calling, alongside leadership integrity, that this partnership is all about.”

While many projects fail to move from idea to finished solution—supporting the statistic that less than 10% of all new notions actually see a validated end—the CFL-SHI partnership provides a 100% great experience rate for all parties involved.

Concludes Lori Henry, “In the end, these collaborations are all about patients and people.”

Breaks Away: Vicki TenHaken

sabbatical (n): a break from customary work to acquire new skills or knowledge, traditionally occurring every seventh year

Breaks Away: Sabbatical Stories of Hope
Each academic year, a number of Hope faculty take sabbatical leaves away from the college, submersing themselves for extended periods of time into their favored fields of inquiry. If viewed from above and all together, those fields would look like a calico landscape, so varied and colorful is the topography of their collective research, writing, and creative pursuits. Offering restoration and adventure both, sabbaticals are a bit like information and imagination transfusions. These breaks away from normal classroom and committee work give Hope academicians a boost to reinforce and revitalize their teaching and scholarship.

What is the best indicator of excellence in business? Sales figures? Consumer satisfaction? Innovation? Those are all good measures of successful business performance, to be sure. The one marker that includes them all, though, the one that ultimately decides if a company has good sales figures, consumer satisfaction and innovation is… survival.

Vicki TenHaken, professor of management

Corporate longevity captivates Vicki TenHaken, professor of management, who spent much of her sabbatical writing a book about why America’s 100-plus year-old companies have endured wars, recessions, a Great Depression and an ever-fickle U.S. marketplace. It’s a favored topic of inquiry that she can trace back to two sources: her first career and 25 years spent in corporate leadership at two companies — General Electric and Herman Miller — that have withstood the balanced-book test of time, and her introduction to Makoto Kanda of Meiji Gakuin University who conducts research on the same topic in Japan.

TenHaken learned of Kanda’s work while leading a Hope College May Term at MGU in 2004. She was so intrigued that, a year later, she wrote and was awarded a GLCA grant to further study his surveying, qualitative methodology in learning how over 20,000 shinishe — meaning old, traditional, valued companies in Japanese — have kept their doors open for so long. What she has found about 1,000, long-term U.S. companies after over five years of data collection — culminating with that book she wrote entitled Lessons from Century Club Companies: Managing for Long-Term Success to be published in 2016 — is mostly congruent with what Kanda has found about Japanese ones, except in one way: Old Japanese companies have a specific development plan in place for their next CEOs. This is not often the case for American companies.

“Sometimes relationship building may have no immediate economic benefit but the (enduring) companies continue to prioritize it because they just know it is the right thing to do.” — Vicki TenHaken

Still, enduring corporate success — whether in Japan or the United States — has five common behaviors at its bottom-line, and three of them have to do with relationships. TenHaken’s blog, How Old Companies Survive, tell of those practices in detail. She says the good news is that the super majority of enduring enterprises strongly believe these practices have led to their longevity. The bad news is that those strong beliefs are typically not taught in MBA programs. But good news again: TenHaken teaches about those practices in her management seminar for majors at Hope.

“Relationship-building is a high priority for older companies and they are interlocking in nature, between employees, customers, suppliers, the community in which they (the companies) live,” says TenHaken. “Sometimes relationship-building may have no immediate economic benefit but the (enduring) companies continue to prioritize it because they just know it is the right thing to do.”

Additionally, TenHaken found a correlation between long-term corporate success and managing for environmental sustainability. On Corporate Knight’s list of most environmentally responsible firms, 40 percent of the U.S. companies were over 100 years old. TenHaken isn’t sure yet if their motivation flows from an overall stewardship mentality, “or, it could be that they are just generally frugal,” she says.

That is a topic for another study, next up on her research agenda. Like the century-old companies she researches, TenHaken plans to continue to add to the broader conversation of how to succeed in business while really trying.

Vicki TenHaken is a professor of management in the Department of Economics, Management, and Accounting and the Ruch Director of the Baker Scholar Program at Hope College.